Privacy Policy

This Privacy Policy applies to the PEERLESS GLOBE website and the personal information processed in connection with our online retail, wholesale enquiries, customer service and related website activities.

For the purposes of applicable data protection legislation, PEERLESS GLOBE LTD is the organisation responsible for deciding how and why personal information is used in connection with these activities.

Depending on how you interact with our website, we may collect the following categories of information:

• Contact information: your name, email address, telephone number and other details you provide when contacting us.
• Order information: products selected, quantities, order references, purchase history and relevant order correspondence.
• Delivery information: the recipient’s name, delivery address and any delivery instructions you provide.
• Business enquiry information: business contact details, company name and the details of wholesale or supply enquiries, where provided.
• Payment-related information: transaction references, payment status and relevant billing records. Payment card details are handled by the applicable payment service provider where its services are used.
• Technical information: IP address, browser type, device information, website activity and cookie-related preferences, where collected through website technologies.
• Communications: messages, requests and other information you choose to send to us.

Information is collected when you place an order, contact us, submit a business enquiry or interact with website features that collect technical information. We only request information relevant to the activity concerned.

We may use relevant personal information to:

• Process purchases and manage order records.
• Arrange delivery and communicate order updates.
• Respond to customer questions and wholesale enquiries.
• Maintain customer service and resolve order-related queries.
• Maintain website functionality and improve the shopping experience.
• Maintain business, accounting and transaction records.
• Meet applicable legal obligations and establish or defend legal claims where necessary.
• Send promotional communications only where we have an appropriate lawful basis and any required permission.

We do not use contact information for unrelated purposes without an appropriate legal basis. Where consent is required for a particular activity, we will request it before carrying out that activity.

We process personal information only where an applicable lawful basis permits us to do so. Depending on the circumstances, these bases may include:

• Contract: processing necessary to fulfil an order or take steps you request before entering into a contract.
• Legal obligation: processing required to meet applicable accounting, tax or other legal requirements.
• Legitimate interests: processing necessary for proportionate business administration, customer service, website operation or the handling of enquiries, where those interests do not override your rights and interests.
• Consent: processing for activities where your permission is the appropriate legal basis, including non-essential cookies where consent is required.

The applicable basis depends on the specific purpose and the information involved. Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing carried out lawfully before withdrawal.

We may share relevant information with service providers where reasonably necessary to operate our business and fulfil your requests. These may include:

• Delivery and parcel-handling providers.
• Payment service providers involved in processing transactions.
• Website hosting, maintenance and technical service providers.
• Professional advisers, accountants and relevant service providers.
• Public authorities or other parties where disclosure is required by law.

Information is shared only to the extent relevant to the purpose concerned. Where a service provider processes information on our behalf, appropriate arrangements should govern its use and protection.

If personal information is transferred outside the United Kingdom, we will apply the safeguards required by applicable data protection law where those safeguards are necessary. Details of relevant safeguards can be requested using the contact information below.

We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including applicable legal, accounting and record-keeping requirements.

Retention periods

• Customer enquiries: ordinarily up to 12 months after the enquiry has been resolved, unless further retention is needed to address an outstanding matter.
• Order and accounting records: ordinarily up to 6 years after the end of the relevant financial year where required for applicable UK accounting, tax or business record-keeping purposes.
• Delivery and transaction records: ordinarily retained for up to 6 years where they form part of relevant accounting or transaction records; other operational copies may be removed earlier when no longer needed.
• Wholesale enquiries: ordinarily up to 12 months after the last substantive communication if no ongoing business relationship or other retention requirement applies.
• Website technical logs: ordinarily up to 90 days, unless a longer period is reasonably needed for security, troubleshooting or a legal requirement.
• Consent and preference records: retained for as long as necessary to record and demonstrate the relevant preference or permission, subject to periodic review.

Our website may use cookies and similar technologies to support essential website functions, remember relevant preferences and understand website performance where applicable.

Strictly necessary cookies may be used where required for functions such as maintaining a shopping basket or supporting checkout. Non-essential analytics, advertising or similar cookies will only be used where applicable requirements have been met, including obtaining consent where required.

You can manage available cookie preferences through the website’s cookie controls, where provided. You can also manage cookies through your browser settings. Blocking certain cookies may affect some website functions.

Cookie types, providers and lifetimes depend on the technologies actually enabled on the website. The relevant cookie settings and notices should be consulted for details of any specific cookies in use.

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. Access should be limited to people and service providers who need the information for relevant business purposes.

Information transmitted over the internet cannot be guaranteed to be completely secure. We review relevant safeguards in light of the nature of the information, the purposes of processing and applicable requirements.

Subject to applicable law and the circumstances of the processing, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where the relevant conditions are met.
• Request restriction of certain processing activities.
• Object to processing based on legitimate interests and, where applicable, direct marketing.
• Request a copy of certain information in a portable format where the legal conditions apply.
• Withdraw consent where processing is based on consent.

To exercise a right, please contact us using the details in Section 12. We may need to verify your identity before responding.

We will normally respond to a valid data protection request within one calendar month of receipt. Where the law permits an extension because a request is complex or multiple requests have been received, we will explain the extension within the initial one-month period. Any applicable legal exemptions will be considered.

You may also raise a concern with the UK Information Commissioner’s Office (ICO) at ico.org.uk if you believe your personal information has not been handled in accordance with applicable data protection law.

Our website may contain links to external websites or use services provided by other organisations. Those organisations may have their own privacy notices, cookie practices and terms.

We encourage you to review the applicable privacy information when visiting an external website or using a third-party service. This policy applies to the processing for which PEERLESS GLOBE LTD is responsible and does not replace the privacy policies of independent organisations.

We may update this Privacy Policy when our business practices, website functions or applicable legal requirements change. The revised policy will be published on this page and will take effect when published, unless a different effective date is expressly stated.

Where a change requires additional information or communication under applicable law, we will take appropriate steps to provide it. We encourage visitors to review this page periodically.

If you have questions about this Privacy Policy, wish to make a privacy request or need further information about our handling of personal information, please contact PEERLESS GLOBE LTD using the details below.