Express Shipping Policy

We offer free shipping on all orders placed through our website. There is no minimum order value, and we do not add a standard delivery charge at checkout.

Delivery availability depends on the destination and the service available from our delivery partners. Our standard delivery estimates apply to UK destinations served by our usual delivery arrangements.

If an unusual delivery requirement affects your order, we will contact you where reasonably possible before making alternative arrangements.

Once your order has been placed, we begin preparing it for dispatch. Our usual processing time is 1–3 working days, Monday to Friday, excluding UK public holidays.

Orders placed at weekends or on UK public holidays normally begin processing on the next working day. An order confirmation does not mean the parcel has already been dispatched.

After dispatch, the usual estimated delivery timeframe for UK orders is:

• UK mainland destinations: approximately 2–5 working days after dispatch.
• Remote areas and certain offshore destinations: allow approximately 3–7 working days after dispatch, where delivery is available.

These estimates are separate from the 1–3 working days normally needed to process your order. In ordinary circumstances, the combined timeframe is approximately 3–8 working days for UK mainland orders, starting from the working day after the order is received.

We do not promise next-day or guaranteed express delivery unless that option is expressly offered and confirmed during checkout or separately agreed with you.

Where the delivery service provides tracking, we will share the tracking details when they become available. Tracking information may take up to 48 hours after dispatch to show its first update.

Please allow the estimated delivery period to pass before treating a parcel as delayed. If the tracking page has not updated for 3 working days, or your order has not arrived by the end of the expected delivery window, contact us so we can look into it.

Please check the delivery confirmation and any instructions provided by the carrier if your parcel appears to have been delivered but cannot be located. We will review the available information with you.

If a parcel is returned to us because delivery could not be completed, we will contact you where reasonably possible to discuss the next steps.

If your order is not quite right, please contact us before sending anything back. We will explain the return or exchange process and confirm the appropriate arrangements.

How to arrange a return

• Contact us within 14 calendar days of receiving your order if you wish to discuss a return or exchange.
• Wait for our reply and follow the return instructions provided. Please do not send items back without confirming the arrangements first.
• Where a return is agreed, please send the items back within 14 calendar days of notifying us of your decision to cancel, where that statutory cancellation process applies.
• Keep your proof of postage until the return has been received and the matter has been resolved.

Returned items should be in an appropriate condition, with their original packaging where reasonably possible. If an item is faulty, damaged or supplied incorrectly, please tell us promptly and we will explain the next steps.

Where statutory cancellation rights apply to an online purchase, you generally have 14 days from receiving the goods to notify the retailer that you wish to cancel, followed by a further 14 days to return them. Certain exceptions and conditions may apply. Nothing in this policy removes your statutory rights.

Where a refund is due, it will normally be made using the original payment method within 14 days of receiving the returned goods or evidence that they have been sent back, whichever occurs first, subject to the applicable legal requirements.

We do our best to keep orders moving, but delivery can occasionally take longer than expected. Delays may be caused by high seasonal demand, severe weather, transport disruption, carrier operating issues or circumstances outside our reasonable control.

If we become aware of a significant delay, we will take reasonable steps to provide an update and discuss the available options with you.

Incorrect or incomplete delivery details

Please check the delivery details entered at checkout before placing your order. If you notice an error, contact us immediately. We will try to help if the order has not yet been dispatched, but changes cannot be guaranteed once the parcel is in transit.

Orders that do not arrive

If your parcel has not arrived within the estimated delivery period, please contact us. We will review the order and available delivery information and, where appropriate, liaise with the carrier.

Important limitations

Delivery estimates are provided for planning purposes and do not guarantee arrival on a particular day. We cannot guarantee that carrier tracking will update continuously or that every delivery request can be accommodated.

For questions about dispatch, delivery, tracking, returns or exchanges, please contact us by email or telephone. If you have an order reference, include it in your message so we can identify the purchase more easily.